AI customer support

Articles tagged AI customer support on mistr.AI.

• Czech E-shops Are Mass-Testing AI, But Only a Fraction Manages It Strategically — Almost all Czech e-shops are already experimenting with artificial intelligence. However, a new study reveals that only 6 percent of them have managed to truly integrate AI into their processes and management. How are Alza.cz, PPL, and Zásilkovna working with it, and what is preventing others from moving from experiments to strategy?
• Why Companies Should Not Eliminate Junior Positions Because of AI — Salesforce CEO for the UK and Ireland Zahra Bahrololoumi is clear: the potential of artificial intelligence is greater than the internet ever was. Yet she also warns against a critical mistake that dozens of companies are making today. Eliminating junior positions due to automation could seriously backfire in the future. What role will AI agents play in business, and why is a responsible approach to technology the key to success?
• Czech Users Get Access to AirGPT — the First Large Language Model Operated in the Czech Republic — AirGPT from Zoner is a new generative AI that can be tried for free directly from a Czech data center. What sets it apart from global AI services, and what does it offer to businesses and individuals alike? If you're drawn to the combination of AI, data sovereignty, and Czech innovation, read on!
• Klarna Experimented with AI in Leadership and Customer Support — Now It's Hiring People Back — Klarna became a symbol of bold digitalization — it delivered earnings results through an AI avatar of its CEO and laid off hundreds of employees in favor of artificial intelligence. Today, however, it admits that the human factor is irreplaceable and is hiring people back. What's the story behind this technological experiment?