AI in customer service

Articles tagged AI in customer service on mistr.AI.

• Retailers Invest in AI but Don't Lose Their Human Touch — Czech and British retailers now commonly use artificial intelligence, and many companies even have their own AI specialists. Yet the human factor remains important — AI is not yet ready to fully manage the customer journey or take over critical decision-making.
• How AI Testing Agents Increase the Efficiency and Reliability of Business Processes — AI testing agents are the new wave in automation, allowing companies to better monitor and optimize their software systems. What advantages and challenges does their deployment bring, and why are they becoming a key tool across various industries? Read on to see how agentic AI is changing the world of corporate efficiency.