customer experience

Articles tagged customer experience on mistr.AI.

• Česká spořitelna Shows the Way to Combining Technology with Human Empathy — Have you ever thought about where the limits of human energy lie when working with clients? While an experienced banker can comfortably handle fifty meetings a day, technology effortlessly exceeds this limit. The new Future Lab concept in the center of Prague is testing how AI and digitalization can work hand in hand with people without losing the bank's soul. The first months reveal surprising data about avatar performance and what clients actually look for outside regular opening hours.
• ChatGPT and Perplexity as New Shopping Assistants: Revolution or Just Promises for Now? — Imagine that instead of endlessly scrolling through e-shops and comparing specs, you simply say: "Find me the best coffee maker under $200" and an assistant handles the rest. That's exactly where the latest updates from OpenAI and Perplexity are taking us. Both services rolled out heavy-hitting features at the end of 2025 — specialized shopping agents. While one promises deep research, the other wants to handle payment too. Reality, however, falls well short of perfection, and in some cases the results are more tragic than magical. Let's take a look at whether we can already hand our credit cards over to the robots.
• Loop Marketing Reveals a New Path to Growth That Most Companies Are Still Ignoring — Loop marketing is revolutionizing the way brands communicate with their customers. Instead of a linear marketing funnel, it creates a dynamic, continuously learning cycle where every campaign provides data to improve the ones that follow. How does it work in practice? Let's take a look together.
• Artificial intelligence and the personalization of personal experiences: a path to distortion or freedom of choice? — The personalization brought by artificial intelligence is no longer just about a better user experience — it is beginning to shape our perception of the world. This phenomenon, referred to as the personalization trap, can fragment reality and make mutual communication in society more difficult. This article examines how AI personalization affects various areas of life, what risks it carries, and how this challenge can be constructively managed.
• Adobe Introduces New AI Agents to Revolutionize Customer Experience — Adobe has launched a suite of new AI agents that bring significant automation and contextual intelligence to corporate marketing and customer processes. Thanks to this technology, companies can not only better personalize their customer communications, but also manage data and operational tasks more efficiently — all with an emphasis on practical application and a human touch.
• Voice AI for Everyone: Why Accent and Language No Longer Matter — The development of AI for speech recognition and generation is heading toward one fundamental goal — to hear and understand absolutely everyone, regardless of language, accent, or disability. How does transfer learning work, why is synthetic speech important, and what are the practical implications for businesses? Find out in the following article.